Curbside Instructions: choose local pick-up at checkout, and leave your phone number so we can arrange a pick-up time. You'll receive a notification that your order is ready to be picked up. Once your order is confirmed and we've arranged a pick-up time, you'll call 505-232-6697 to let us know you're outside.
Pick-ups are on an order basis, by appointment.
Shipping: We have a $5 flat rate for the lower 48 US states. All other orders are based on size and weight of items and packaging. *Excludes snowboards
FREE SHIPPING for the lower 48 US states on orders $100 or more! *Excludes snowboards
We currently only guarantee items will ship out on Wednesdays, though they usually go out within 1 or 2 days. This is to account for epic powder days spent on the mountain.
Returns: We currently only accept returns on orders that are mistakes on our part, such as shipping the wrong item or size. If this happens, we will pay for the return of the item and send you a label. The item must be in NEW condition with tags to be accepted. Once received, we will ship out the correct item at not cost to you.
For questions please email firstname.lastname@example.org or for fastest response, direct message @HavenSkateShop on Instagram. Due to local restrictions, we may or may not be in the shop, but here's our number: 5052326697. Thanks!